Great feedback from this week’s training and happy to help anyone looking for sales training – get in touch:
Hi Laurence, Many thanks for the time you invested with the sales team yesterday.
The session was very well received and the feedback from the team could not have been more positive. […]
Managing Customers and their expectations. Simple but effective tips: […]
Take Responsibility…
Listen!
Show Empathy…
Ask questions and probe the answers to clarify detail.
Complaints – Apologise profusely if you’re at fault and deal with it!
Never guarantee what you can’t deliver.
Always under promise and over deliver!
Speed is the key!
Do you know what bad customer service is costing your business? This is the question HelpScout’s Gregory Ciotti raised in a recent blog – an interesting article that puts into perspective the cost of poor customer service.
Did you know… […]
86% of consumers quit doing business with a company because of a bad customer experience?
Making sense of the business world isn’t easy. You’ll need business advice and guidance from all avenues to succeed and that’s where Laurence Winmill and his blogs come in!
With advice for every budding business person and established company owner, you’ll find all you need to move forward right here. Our business blog draws on Laurence’s experience as a business coach, entrepreneurship mentor, motivational speaker and conference facilitator to ensure you have the support you desire and deserve.
Laurence has already assisted organisations throughout the UK and beyond with his services, including Legrand, National Association of Interior Specialists (now the Finishes and Interiors Sector or FIS), Dunelm, Investors in People, Institute of Sales and Marketing Management (ISMM), Swansea City Football Club, Stoke City Football Club, Procter & Gamble, Marsden Grant International and Kellogg’s.
Laurence’s work as a business consultant and keynote speaker is particularly renowned. He actively helps business owners and organisations to make the right choices to drive growth and build strategy for sustained success. Laurence also travels extensively as a keynote speaker, talking about his experiences as a business leader and entrepreneur.
