Managing Customers

Managing Customers and their expectations. Simple but effective tips:

Take Responsibility…

             Listen!

             Show Empathy…

             Ask questions and probe the answers to clarify detail.

             Complaints – Apologise profusely if you’re at fault and deal with it!

             Never guarantee what you can’t deliver.

             Always under promise and over deliver!

             Speed is the key!

             Make them feel special!

             Seize the opportunity to build a lasting relationship.