Managing Customers

Managing Customers and their expectations. Simple but effective tips:

• Take Responsibility…
• Listen!
• Show Empathy…
• Ask questions and probe the answers to clarify detail.
• Complaints – Apologise profusely if you’re at fault and deal with it!
• Never guarantee what you can’t deliver.
• Always under promise and over deliver!
• Speed is the key!
• Make them feel special!
• Seize the opportunity to build a lasting relationship.

https://www.laurencewinmill.com/sales-and-management-training/