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Staying the course

Sales and Management

Staying the course…

We’ve just recorded a very healthy set of figures for July, which reinforces our business strategy and keeps us on track for the growth targets set for 2017.

However, we are now in the middle of holiday season where it’s so easy to allow complacency to set in and potentially lose focus as a result. […]

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Sales and management principles

Sales and Management

Great meeting this morning at The Martyr’s Business Network, courtesy of Merthyr Town Football Club. I was invited as keynote speaker in my capacity as CEO of David Spear Commercials to discuss sales and management principles that we apply within the LCV business model.

Core values, human behaviour, […]

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Managing Customers

Customer Service | Sales and Management

Managing Customers and their expectations. Simple but effective tips: […]

Take Responsibility…

Listen!

Show Empathy…

Ask questions and probe the answers to clarify detail.

Complaints – Apologise profusely if you’re at fault and deal with it!

Never guarantee what you can’t deliver.

Always under promise and over deliver!

Speed is the key!

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Education, education, education

Digital Media | Sales and Management

Education, education, education.  It’s a political cliché but it’s so very true in any walk of life. Every day we should be pushing ourselves to learn . Life is about learning, stretching your mind and fulfilling potential. As we begin a new week, we should reflect on what new skills or information we learnt about last week and what are we doing this week? […]

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Recruiting Sales People

Sales and Management

84% of buying decisions are based on emotion as opposed to logic – true or false? What I do know is that sales is about connecting with customers and to do that you need certain characteristics. Research tells us that empathy and drive are key in the selling process and the top sales people in any organisation have these qualities in abundance. […]

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